You must be at least 21 years old, legally able to purchase the material in your location, and ordering only for a lawful laboratory or analytical purpose. An order may be declined if these requirements are not met.

No. Catalog products are research materials only. They are not medicines, dietary supplements, medical devices, cosmetics, foods, or products for human or veterinary consumption.

No. We cannot provide dosing, administration, compounding, treatment, or self-experimentation guidance. Product support is limited to catalog, order, documentation, shipping, and other legitimate laboratory-use questions.

Do not assume that it does. Documentation availability varies. If a particular certificate, method, result, or independent laboratory is required for your work, ask before ordering and confirm that the document applies to the exact product and lot.

Yes. Every order is placed from a customer account with a confirmed email address. There is no guest checkout. Confirming your email is what lets us send your order and shipping updates to a mailbox you control.

Card payment through Authorize.Net is the only checkout method. There is no Zelle, Venmo, bank transfer, check, or cash option. Card details are entered on Authorize.Net's hosted page and are never collected or stored by OnWellnessBio.

Authorize.Net is a wholly owned subsidiary of Visa. It provides the hosted card-payment gateway used by this checkout, which is why your card details are typed on an Authorize.Net page rather than on ours.

Shipping is a flat $15.00 per order, added at checkout. It does not change with the size of the order, and it covers USPS Priority Mail or UPS 2nd Day Air. We ship by UPS, USPS, or another carrier we pick; you do not choose the carrier. A discount code comes off the products only, never off shipping.

Full rules: Shipping Policy.

We do not promise a ship date. An order confirmation is not a shipping confirmation: we start on an order after the payment has arrived and we have checked it, and a payment review, an address problem, or a large order can take longer. We email you when the order ships, with the carrier’s tracking number when we have one.

Full rules: Shipping Policy.

We do not promise a delivery date. Any date you see comes from the carrier and is an estimate, not a guarantee. Once the parcel is moving, the carrier is the best source for where it is.

Full rules: Shipping Policy.

The United States only. We do not ship to Canada or to any other country, and we cannot accept an order with a shipping address outside the United States. We do not ship to a freight forwarder or a package re-shipper. We may also refuse to ship to a particular state or place, and not every product can go everywhere. If we cannot ship to your address, we cancel the order and refund it.

Full rules: Shipping Policy.

No. OnWellnessBio does not add sales tax to an order. Your total is the product prices, minus any discount code that applies, plus the flat shipping charge. Nothing else is added afterwards.

Yes. Any customer account can join the referral program, choose a referral code and share it. Someone who uses that code gets 10% off the products on every order they place with it, and the customer who referred them earns 10% of each of those orders' product subtotal before the friend’s discount comes off, up to $50.00 per order. ARMBRUST10 and ARMBRUST are separate promo codes from our gym partner: each takes 10% off a first paid order and pays nobody. A referral code discount is for every order you place with the code, not only the first. A discount comes off the products only, never off shipping. One code per order, and codes are never combined. You cannot use your own referral code on your own order. A discount is not guaranteed until the order is paid. If we believe a code has been stacked across several unpaid orders, we may refuse the discount, take it off before the order ships, or cancel the order.

Full rules: Terms of Use and Sale.

A reward is created only after the referred order's payment actually clears, never when the order is placed. It is then held for 30 days, so there is time for a refund to surface. After the hold it becomes eligible for payout, and we send it by hand. There is no automatic payment, no scheduled payout date, and no cash value until we send it. If the order is refunded, voided, or charged back, the reward is cancelled while it is still on hold. A part refund cancels it too. We may need tax paperwork from you before we pay you.

Full rules: Terms of Use and Sale.

PureFusion Peptides is the dropshipping and fulfillment supplier for catalog orders. Product labels and shipping materials may display PureFusion branding; OnWellnessBio operates the storefront and checkout.

No. All sales are final once an order has shipped. These are laboratory research materials, and once a package leaves us we cannot know how it was stored or handled, so we cannot take it back and we cannot sell it to anyone else. That covers an opened item, an unopened item once it has shipped, and an item you ordered by mistake or no longer want. There is one exception, below: an item that arrives damaged, wrong, or missing from the box. Never mail anything back unless we ask you to in writing first.

Full rules: Returns and Refunds Policy.

Tell us within 48 hours of the carrier’s delivery confirmation. That is the one exception to all sales being final, and a claim that reaches us later may be refused. Do not use or discard the item. Keep the box and all the packing, record the lot identifier, and email support with your order number, the tracking number, clear photos of the box, the label, the packing and the product, and a plain description of what is wrong. A claim without those photos and details may be refused. If we approve the claim we replace the item or refund it. Approving a claim is at our discretion, and approving one does not mean we approve the next. Safe handling and isolation of the item remain the purchaser’s responsibility.

Full rules: Returns and Refunds Policy.

Only if you reach us before work on the order has started — before we process it, pack it, verify the payment, or ship it. A cancellation is not guaranteed, and once any of that has begun we cannot cancel it. Email support right away with your order number and the word “cancel”.

Full rules: Returns and Refunds Policy.

Not always. Every refund is at our discretion, and we may take costs out of an approved refund: the shipping charge, carrier fees, payment-processor fees, a restocking cost, the cost of the compliance review, and handling. So a refund can be smaller than what you paid, and it is worked out from what you actually paid, after any discount code. We usually send it back to the payment method you used, and we do not promise a date — that part is up to the payment platform and your bank. We confirm every refund by email, and that email gives you your order number, the amount we sent back, and the date we sent it. The money can then take several business days to show up on your statement.

Full rules: Returns and Refunds Policy.

Once the carrier accepts the package from us it becomes yours, and the risk of loss passes to you at that moment. If it is lost in transit we will help you open a claim with the carrier, but we cannot refund the order or send a new one. An item that arrives damaged, wrong, or missing from the box is the 48-hour exception above, and is handled there instead. A package you refuse at the door, or one the carrier cannot deliver, is usually not refunded. Your address is your responsibility, so please check it before you order.

Full rules: Shipping Policy.

Do not send a full card number, security code, bank login, password, government identifier, medical record, diagnosis, or other sensitive personal information. We do not need that information to answer an order or documentation question.