All sales are final once it ships

Once your order has shipped, the sale is final.

These are laboratory research materials. How they are stored and handled changes what they are.

Once a package leaves us, we have no way to know it stayed at the right temperature, stayed sealed, or stayed out of the wrong hands. So we cannot take it back and we cannot sell it to anyone else.

What we cannot take back

We cannot accept a return or give a refund for:

• an item that has been opened;
• an unopened item, once the order has shipped;
• an item that is no longer in our hands;
• an item you ordered by mistake, or that you no longer want;
• a carrier being late.

Two more have their own rules further down this page: a package sent to an address that was typed wrong, and a package lost or stolen after the carrier takes it.

The one exception: damaged, wrong, or missing

There is one exception. An item that arrives damaged, is the wrong item, or is missing from the box.

You must tell us within 48 hours of the carrier's delivery confirmation.

Email doctorsowb@gmail.com and send us all of this:

• your order number;
• the tracking number;
• clear photos of the shipping box;
• a clear photo of the shipping label;
• clear photos of the packing inside the box;
• clear photos of the product itself; and
• a short, plain description of what is wrong.

If we approve the claim, we replace the item or refund it.

A claim that reaches us after 48 hours may be refused. A claim without those photos and details may be refused too.

Keep the item and all the packing until we finish looking at it. Do not use it, pass it on, relabel it, or throw it away while we are reviewing it, unless safety rules say you must. Store a damaged item safely under your own laboratory controls.

A package lost or stolen after it ships

Once the carrier takes the package, it is yours. Title and the risk of loss pass to you at that moment.

If the package is lost or stolen after that, we will help you open a claim with the carrier.

We cannot refund the order and we cannot send a new one.

A package that arrives damaged is a different thing. That is the one exception above, and it is covered.

The full rule is on the Shipping Policy page.

What can be taken out of a refund

If we approve a refund, we may take these costs out of it before we pay it:

• the shipping charge;
• fees the carrier charged us;
• fees the payment processor charged us;
• a restocking cost;
• the cost of the compliance review; and
• handling costs.

So an approved refund may be smaller than what you paid.

A refund is worked out from what you actually paid for the order, after any discount code. It is never worked out from the list price.

An order we cancel before it ships is different. Nothing above comes out of it. We send back everything you paid, including what you paid for shipping.

How a refund is paid

Every refund is at our discretion. Approving one claim does not mean we approve the next one.

We usually send a refund back to the payment method you used. We may choose another method instead.

We do not promise a date. How long it takes is up to the payment platform and your bank, not us.

We confirm every refund by email. That email gives you three things: your order number, the amount we sent back, and the date we sent it.

After that, the money still has to travel back through your card company and your bank. It can take several business days to show up on your statement. That part is up to them, not us.

Cancelling an order

A cancellation is not guaranteed.

We can only cancel an order if your request reaches us before work on it has started. That means before we process it, before we pack it, before we verify the payment, and before it ships.

Once any of that has begun, we cannot cancel the order.

If you need to try, email doctorsowb@gmail.com right away with your order number and the word "cancel".

If we do cancel it, we send back everything you paid, including what you paid for shipping.

Packages that come back to us

A package you refuse at the door is usually not refunded.

A package the carrier cannot deliver is usually not refunded either.

Please check your address before you place the order. A wrong address is the most common reason a package comes back.

If a package goes to the wrong place because the address you gave was wrong, we may not replace it and we may not refund it.

The Shipping Policy says the same thing.

Card disputes

If something is wrong, email us first. We can usually sort it out faster than a bank can.

If you file a chargeback or an unauthorized payment dispute, we may restrict or close your account.

Do not send anything back on your own

Email doctorsowb@gmail.com before you mail anything to us.

Do not mail anything back to us or to our supplier unless we ask you to first.

A package we did not ask for may be unsafe to receive, and it does not earn a replacement or a refund.

Do not send anything to PureFusion Peptides, or to an address printed on the supplier's packaging. Only use instructions that OnWellnessBio support gives you in writing.

If you do not recognize a charge

Email doctorsowb@gmail.com with the order number and the date, and we will look it up.

Never send us a full card number, a security code, a banking password, or a login. We will never ask for any of those.

Your legal rights

Nothing on this page takes away a right you have under the law that cannot be given up.

The Terms of Use and Sale and the Shipping Policy also apply to your order.

Last updated September 15, 2026.