What shipping costs

Shipping is a flat $15.00 per order. It does not matter how many items you buy.

That charge covers USPS Priority Mail or UPS 2nd Day Air.

No sales tax is added. The price you see at checkout is the price you pay.

Shipping is never discounted. A referral code or a promo code takes its percent off the products only, never off the shipping charge.

Where we ship

We ship to street addresses in the United States only.

We do not ship to Canada or to any other country. We do not ship to a freight forwarder or a package re-shipper.

We may refuse to ship to any state or place, and we do not promise that every product can be shipped everywhere.

If we cannot ship to your address, we cancel the order before it goes out. We send back everything you paid, including what you paid for shipping.

That is different from a package that ships and then comes back to us. A package you refuse at the door, or one the carrier cannot deliver, is usually not refunded.

Which carrier we use

We ship by UPS, USPS, or another carrier we pick for the package.

You do not choose the carrier. We pick the one that fits the package and the address.

When an order goes out

An order confirmation is not a shipping confirmation.

We start on an order after the payment has arrived and we have checked it.

A payment review, an address problem, or a large order can take longer. We email you if it does.

Delivery dates are estimates

Any delivery date you see comes from the carrier. It is an estimate, not a guarantee.

We are not responsible for a delay caused by a carrier, by the weather, or by customs.

We cannot promise a delivery date, and we cannot make a carrier move faster.

Your address is your responsibility

You alone are responsible for giving us a complete and correct address.

Read the name and the full address before you place the order.

If a package goes to the wrong place because the address you gave was wrong, we may not replace it and we may not refund it.

Email doctorsowb@gmail.com right away if something is wrong. We may not be able to change an address once we have started on the order.

You are responsible for making sure delivery and receipt are lawful where you are, and that trained people can put the package into proper storage when it arrives.

A package lost or stolen on the way to you

Once the carrier takes the package, it is yours. Title and the risk of loss pass to you at that moment.

This section is only about a package that is lost or stolen on the way to you.

If that happens, we will help you open a claim with the carrier.

We cannot refund the order and we cannot send a new one.

A package that arrives damaged is a different thing. This section is not about it.

Damage is covered. The next section says how to claim it.

Damaged, wrong, or missing

All sales are final once an order has shipped. This is the one exception, and a damaged package is covered by it.

It is for an item that arrives damaged, is the wrong item, or is missing from the box.

Tell us within 48 hours of the carrier's delivery confirmation.

Keep the box and all the packing. Take clear photos. Send us the order number, the tracking number, photos of the box, the label, the packing and the product, and what is wrong.

If we approve the claim, we replace the item or refund it.

A late claim may be refused. A claim without those photos and details may be refused too.

The full rules are on the Returns and Refunds Policy page.

Do not mail anything back to us or to our supplier unless we ask you to first.

Who packs and ships your order

PureFusion Peptides is our supplier. They pack and ship orders for us.

So the box, the label, and the return address may show their name and not ours. That is normal. It is still your OnWellnessBio order.

Research-use restriction

Shipping does not change what these products are. Catalog items are sold for lawful laboratory research by adults 21 and older.

They are not for human or veterinary consumption, treatment, diagnosis, compounding, or self-experimentation.

Questions

Email doctorsowb@gmail.com with your order number and we will help.

Last updated September 15, 2026.